These terms are written for business use of Lulu AI. They limit warranties and liability to the maximum extent permitted by applicable law. Nothing in these terms excludes rights, warranties or liabilities that cannot legally be excluded.
1. Agreement
These Terms of Service govern access to and use of Lulu AI, including its websites, software, AI features, provider integrations, APIs, automations, analytics, communications and related services. If a signed order form, subscription plan, data processing agreement, invoice, statement of work or company notice applies, it forms part of the agreement and controls if it conflicts with these general terms.
2. Business use and authority
The service is intended for business and professional use. Users must have authority to act for the organization or workspace they access. Customers are responsible for all users, admins, connected accounts, submitted content, provider configurations, instructions, approvals and actions performed through their workspace.
3. Accounts and security
Users must provide accurate information, keep credentials secure, maintain appropriate internal access controls and promptly report suspected misuse. Lulu may rely on actions taken through valid credentials, connected provider accounts, API keys or workspace approvals. Customers are responsible for backing up important business records outside the service where appropriate.
4. The service is provided as-is
Lulu AI is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Lulu makes no warranties, guarantees or representations that the service will be uninterrupted, error-free, secure, accurate, complete, profitable, compliant for a customer's specific use case, compatible with every provider, or suitable for any particular purpose.
5. No guaranteed results
Lulu does not guarantee revenue, profit, ranking, conversion rates, advertising return, lead quality, deliverability, search visibility, customer acquisition, compliance outcomes, model quality, business continuity, funding availability, provider approval or any other commercial result. Forecasts, scores, recommendations, benchmarks and reports are estimates and may be wrong.
6. AI output and human review
AI-generated output may be inaccurate, incomplete, outdated, biased, unsafe, infringing, duplicated, non-unique or unsuitable. Customers must review all output before relying on it or using it externally. Lulu does not provide legal, tax, accounting, financial, medical, employment, investment or regulatory advice. Customers remain responsible for decisions, filings, submissions, communications, campaigns and business actions.
7. Autonomous actions and approvals
The service may analyze information, create drafts, queue tasks, recommend actions or perform configured actions through connected systems. Customers authorize actions taken within their workspace configuration, permissions, budgets and approvals. High-impact actions may require explicit approval, but customers remain responsible for checking settings, permissions, provider accounts, spending limits and action outcomes.
8. Third-party providers
The service depends on third-party providers, including AI, hosting, payment, analytics, communications, CRM, advertising, social media, email, calendar, commerce and storage providers. Lulu does not control those providers and is not responsible for their outages, policy changes, pricing, data handling, review decisions, rejected API calls, inaccurate data, lost access, rate limits, account suspensions, security incidents or discontinued features.
9. Connected accounts and provider rules
Customers must comply with all rules, terms and policies of connected providers, including Meta, Google, Microsoft, payment providers, communication providers and advertising platforms. Customers must have the right to connect each account, process each dataset and authorize each action. Lulu may disable or limit integrations when provider rules, security, law, abuse risk or operational stability require it.
10. Customer content
Customers keep ownership of their content. Customers grant Lulu and its processors the rights needed to host, process, transmit, analyze, transform, display and use customer content to provide and secure the service. Customers represent that they have all rights and permissions needed for the content they submit and for the actions they request.
11. Acceptable use
Customers and users must not use the service for unlawful, deceptive, harmful, infringing, abusive or unauthorized activity. Prohibited conduct includes credential theft, malware, spam, harassment, unauthorized surveillance, unlawful scraping, impersonation, misleading advertising, evasion of provider rules, violation of privacy rights, infringement, attempts to bypass safeguards, and use that could damage Lulu, other customers or third-party providers.
12. Billing, wallets and provider fees
Prices, payment terms, prepaid balances, advertising funds, AI usage, provider fees and Lulu service fees are shown in the service, checkout, invoice or order form. Provider fees may be separate from Lulu fees. Except where required by law or expressly stated otherwise, consumed usage, completed provider services, third-party charges, prepaid credits already used and reserved advertising spend are non-refundable.
13. Suspension and termination
Lulu may suspend, limit or terminate access to protect the service, other users, providers or the public; respond to security risk, abuse, non-payment, unlawful activity, provider restrictions, legal duties or operational issues; or enforce these terms. Customers may stop using the service and request account closure, subject to retention needed for legal, billing, backup, security and dispute purposes.
14. Disclaimers
To the maximum extent permitted by law, Lulu disclaims all implied warranties and conditions, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, accuracy, data integrity and course-of-dealing warranties. Lulu does not warrant that any defect will be corrected or that any connected provider will accept, process, approve or complete a requested action.
15. Limitation of liability
To the maximum extent permitted by law, Lulu is not liable for indirect, incidental, special, consequential, exemplary or punitive damages; lost profits; lost revenue; lost savings; lost goodwill; lost data; business interruption; provider outages; rejected campaigns; account suspensions; AI mistakes; unauthorized access not caused by Lulu's proven breach; or third-party claims arising from customer content, settings or instructions.
To the maximum extent permitted by law, Lulu's total aggregate liability for all claims arising out of or relating to the service is limited to the amount paid by the customer to Lulu for the affected service during the three months before the event giving rise to the claim, or EUR 100 if no fees were paid. This limitation applies regardless of the legal theory, whether contract, tort, negligence, strict liability or otherwise.
16. Mandatory rights
Some laws do not allow certain exclusions or limitations. Nothing in these terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited. If a limitation is not enforceable, it is modified to the minimum extent necessary to make it enforceable.
17. Indemnity
To the extent permitted by law, customers will defend and indemnify Lulu against claims, losses, liabilities, costs and expenses arising from customer content, connected accounts, provider violations, unlawful use, unauthorized instructions, misuse of the service, or breach of these terms by the customer or its users.
18. Changes to the service or terms
Lulu may change, suspend, discontinue or limit features at any time, including where providers change APIs, policies or pricing. We may update these terms when the service, law or business changes. Material changes will be posted or communicated where required. Continued use after the effective date means the updated terms apply, to the extent permitted by law.
19. Governing documents and disputes
The governing law, venue and contracting entity may be specified in an order form, invoice, company notice or separately signed agreement. If no specific governing document applies, disputes will be handled under the default rules reasonably identified by Lulu for the relevant contracting relationship, subject to mandatory law.
20. Contact
Questions about these terms can be sent to support@lulu-ai.cn.